Four thousand strong. The Thomson Reuters logo next to Disney’s. More than one hundred companies represented from the US and abroad. Table after table of GLBT employees, their supporters, and the companies who understand that diversity and equality are part of the fabric of innovation and excellence. As I entered the fully decorated and neon convention center hall, I was struck by the sheer magnitude of the event. A kick-off luncheon sponsored by Thomson Reuters with a rousing speech by Chris Perry, Managing Director, Risk Segment at Thomson Reuters, set the stage for the rest of the workshops. (more…)
The recent evolution of our customer experience journey
Over the past several years our company has been defining, articulating and optimizing our brand and end-to-end customer experience journey. During a recent hiking trip, I began thinking about how we create a natural rhythm across the company that is anchored within customer experience and that ultimately inspires brand loyalty.
Our customer experience analogy starts with preparation, ensuring we have the right equipment, maps, weather information and group for the attempt, getting to base camp, checking the route and conditions, hitting the first ridge, taking in oxygen, another check of the hike and ensuring we support each other to the summit together (without losing our water bottles along the way). Not for the faint- hearted! (more…)
Last Sunday, three days before my son Eli’s 6th birthday, I read an article in the New York Times’ Business section titled “No Six-Figure Pay, But Making a Difference.” The article focused on a non-profit called Venture for America that places smart, educated college graduates into a variety of situations, including cities that are at risk, start-ups, and entrepreneurial ventures. They are paid less than half of what they could be making in more traditional settings and companies. These young professionals are choosing to move to cities that may be unknown and companies just getting started. And they are thriving. There was a photo in the article of one participant’s notebook that stated, “My career is a choice that indicates my values.”
As I thought about our recent Thomson Reuters research on The New Professional, our global company, and my two small boys, I reflected on how proud I would be if they chose a career that matches their values, makes a difference, and contributes to a global marketplace. My older son wants to work at Thomson Reuters. Our research clearly articulates that professionals desire to bring their authentic selves into their work. They also want to work for a company that mirrors their values and are motivated by the ability to make a difference. To be purpose driven, socially and globally connected, and filled with the excitement of acquired knowledge.
From Assembly Line to Assembled Knowledge
In the 1950s, the assembly line was a conveyer belt we gathered around, each employee with a single task and a hope for years of service to the same company.
The new assembly is about connecting information, continuous learning, evolving skills, critical thinking, technology, networks and communities of diverse thought and contribution. We will assemble and reassemble and no longer accept stasis. The new professionals will assemble their worlds around adaptability.
In addition, the new professional life is no longer a hyphened life. Life is the frame. There is no longer a conflict between values at work and values at home. Life is merged, and the new professionals are structuring their lives based on mission and values. And many more, due to the economy or necessity, are choosing to be entrepreneurs, opting to start their own businesses.
The rapidly changing landscape and the need for our businesses to create a culture that cultivates curiosity and innovation and learning will be essential for the strength of our companies and strength of our economies. The new professional will fundamentally change how we think about organizational development, advancement, contribution and teams. Current cultures will be challenged.