‘People’ data is central to almost everything we do at Thomson Reuters, be it in our products, our sales and retention efforts, our clients’ data, or how our clients look at their own opportunities for growth and related risks.
That’s why a cross-section of Thomson Reuters subject matter and technology experts joined up this week at a workshop dubbed “It’s all about people!” in Baar, Switzerland. The goal? To take an in-depth look at how we can adopt a people-centric approach to the information needs of our clients, identifying core people data needs and concepts that should be reflected in our longer-term product direction across the business, while at the same time identifying shorter-term opportunities to assist current initiatives.
This people focus also recognizes the dominant role of social networking and social media in the business and professional arena, and the increased focus on “Know Your Customer” obligations in the area of financial services risk and compliance.
The web is awash with rich trails of action and opinions. Imagine if we could harness all of the people data we have from across the company with external information sources, and turn it into actionable tools that will help our customers make better informed decisions? An investment banker would be able to locate a colleague who has a personal relationship with a potential client, a lawyer would be able to identify the ideal expert witness for his trial and a research scientist can pinpoint the best peer to evaluate his paper.
People data already plays a key role in so much that we do. For example, Thomson Reuters ContactNet helps our clients better understand their own relationships to clients and prospects. Our clients have some data on those key people, for example the General Counsel of a Fortune 500 company, but they know that Thomson Reuters can help them understand a great deal more, such as who the General Counsel’s former law firm employers were, his legal work done during that time, his board seats, or his public statements (in the news, in an earnings call, or on the web). If we can begin to connect this information, it will unlock the important human dimension of the value we bring to our clients, be it in Thomson Reuters Eikon, Westlaw, OneSource, PeopleMap, World-Check, Findlaw, OneView or the many other products we bring to clients.
The workshop was hosted by Thomson Reuters IP Hub, the company’s centre of excellence for innovation and asset leverage, and attended by R&D teams from TRGR, Corporate, Content Marketplace, ClearForest and heads of product management and strategy from across the company.
See Peter Marney, SVP and Global Head of the Content Marketplace Group summarize the workshop below: (more…)